Refund Policy
Last updated: May 18, 2025
Company: Nath Network & Telecom Inc.
Service: Privonex VPN
Website: https://provonex.com
Registered Address:
1. Purpose
This Refund Policy governs the conditions under which refunds may be issued for purchases of Privonex VPN services. It is designed to protect both the customer and Nath Network & Telecom Inc. by providing transparency and fairness in all transactions.
2. Scope of Policy
This policy applies to all customers who:
- Purchase a subscription to Privonex VPN via the official website https://provonex.com
- Register for or use any paid plan offered under the Privonex VPN brand
- Are located in any jurisdiction where Nath Network & Telecom Inc. operates
3. Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee for new customers under the following conditions:
- Refund requests must be submitted within 30 calendar days from the initial purchase date.
- The guarantee applies only to the first purchase of a subscription plan.
- The service must not have exceeded 5GB of data usage.
- Refunds are not guaranteed for accounts suspected of misuse, abuse, or violations of our Terms of Service.
4. Ineligible Refunds
Refunds will not be issued under the following circumstances:
- Requests made after the 30-day refund window has expired.
- Subscriptions that have exceeded 5GB of bandwidth usage during the first 30 days.
- Accounts found to be in breach of our Terms of Service, Acceptable Use Policy, or Privacy Policy.
- Renewals, upgrades, top-ups, or purchases of additional services beyond the first subscription.
- Cases involving chargebacks or payment disputes initiated without first contacting customer support.
5. Refund Procedure
To request a refund, customers must follow this process:
- Contact our support team via email at [email protected].
- Provide the following information:
- Full name used at registration
- Registered email address
- Date of purchase
- Payment method and transaction ID
- Reason for requesting a refund
- Our team will assess your request based on this policy and respond within 5 business days.
- If approved, the refund will be processed within 7–10 business days to the original method of payment.
- Customers will receive a confirmation email once the refund has been successfully processed, including any applicable reference number for their records.
6. Automatic Renewals and Subscription Cancellation
To ensure uninterrupted service, all subscription plans are automatically renewed at the end of each billing cycle. Please review the following terms regarding renewals and cancellation responsibilities:
- All subscription plans are set to auto-renew by default at the end of each billing cycle.
- Customers are responsible for cancelling their subscriptions at least 24 hours before the renewal date via their account dashboard or by contacting support.
- Refunds for auto-renewal charges will not be issued unless proven to be due to technical error or duplicate billing.
7. Chargebacks and Fraudulent Claim
We are committed to resolving customer concerns promptly and professionally. However, to protect our service from misuse, the following terms apply regarding chargebacks and fraudulent refund activities:
- Initiating a chargeback without first contacting our support team constitutes a breach of this Refund Policy.
- Nath Network & Telecom Inc. reserves the right to permanently suspend accounts involved in chargebacks or fraudulent refund requests.
- We may dispute chargebacks with the relevant financial institution and provide documentation to support the legitimacy of the transaction.
8. Payment Method Limitations
Refund processing is subject to the limitations and policies of third-party payment providers. Please review the following conditions that may affect how and when Refunds are issued:
- Refunds will be issued only to the original form of payment used for the purchase.
- If the payment account is closed or invalid, we are not responsible for the failure of refund delivery.
- Third-party transaction or currency conversion fees may be non-refundable, depending on your payment provider.
9. Data Collection and Privacy Notice
During account creation and service use, we collect limited personal data:
- Full name, address, and contact information for account management and invoicing.
- IP address, strictly for the purpose of connection status tracking (e.g., online/offline logs).
This data is collected in accordance with our Privacy Policy and is not used for marketing or profiling, nor is it sold to third parties.
10. Governing Law and Jurisdiction
This Refund Policy is governed by the laws of the State of New York, United States. Any disputes arising from or relating to this policy shall be resolved under the exclusive jurisdiction of courts located in New York, NY.
11. Policy Amendments
To maintain compliance with applicable laws and ensure transparency, we may update this Refund Policy from time to time. Please note the following terms regarding policy changes:
- Right to Amend: Nath Network & Telecom Inc. reserves the right to amend, update, or modify this Refund Policy at any time, with or without prior notice.
- Notice of Changes: All updates will be published on our official website at https://provonex.com and will become effective immediately upon posting, unless a later effective date is explicitly stated.
- Customer Responsibility: It is the customer’s responsibility to review this policy periodically to stay informed about any changes that may affect their rights or obligations.
12. Contact Information
For any inquiries regarding this policy or to initiate a refund request, please contact:
Nath Network & Telecom Inc.
Website: https://provonex.com
Email: [email protected]
Address:
By using the Privonex VPN service, you agree to this Refund Policy in full. If you do not agree with any part of this policy, please discontinue use of the service